Q: When will my order be dispatched?
A: We strive to ship normal orders within 48 hours. If there are any delays, we will notify you via email and SMS at least 24 hours before shipment.
Q: What is the return time frame?
A: You have 30 business days from the date of product delivery to initiate a return. The return period for special items is subject to the product details page.
Q: Who covers the return shipping costs?
A: If the return meets the required conditions, we will cover the return shipping costs.
Q: Who covers the exchange shipping cost?
A: If the exchange meets the required conditions, we will cover the shipping costs.
Q: What is the product warranty period?
A: We offer a 1-year free warranty. For specific items, please refer to the product details page.